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Frequently Asked Questions(FAQs)

Read the User manual available in the notification section carefully before proceeding

The candidate must be a permanent resident of Assam. 

To qualify for the Tuition Fee Waiver scheme, the family income must be below 8 lakh per annum.

Send an email to  the email id mentioned in contact us with the details

If you have successfully submitted the application after filling all the details and payment of fee, and downloaded the acknowledgement slip, you can ignore the Apply button.

While sending an email with a query, please ensure to include the following details:

a. Clear Description of the Problem

b. Name

c.ApplicationID

d. Registered Email Address.

e. Registered Contact Number

In such cases, candidates should wait for 24 hours to allow for any potential delays in processing. If the issue persists beyond this timeframe, please send us an email detailing your problem along with your transaction details and registration information. If the payment is successful it will be reflected in your log in page in the Payments Section.

You can check the transaction status by using the below link:

https://www.sbiepay.sbi/secure/transactionTrack 

Please follow these steps to check your payment status:

 a.Loginto your account.
b. Click on the "Payment" option located at the top of your screen.
c. Select the "Check Payment" option that appears.
d. View your payment status which will be displayed.

Alternatively, you can check your payment status through this link: https://www.sbiepay.sbi/secure/transactionTrack

In some of these cases, there is a provision of uploading declaration. Check the User manual for details.

For any issues, applicants may contact the helpline email address (jleeadmission@gmail.com) and contact numbers made available in the portal.